RETURNS, EXCHANGE, REFUND
In case you are not satisfied with your product, or the product is defective, within (15) days from the order date, you can request a "Return Material Pre-Authorization" to return the product(s) to OUD BANK.
used or opened products.
Please contact us to obtain Return Material Pre-Authorization (RMPA) before processing a return. "RMPA" are valid for (15) days from date of order.
In the event of a return as a result of product malfunction or manufacturing defect, damage upon delivery or delivery of the wrong product, customer will not be charged for any shipment fees or/and Bank transfer fees. In case of returns for other reasons (i.e. customer needs an exchange or customer changed his mind) shipment fees or/and Bank transfer fees will be charged to the customer.
While preparing for a return, product must be in its original packing with full set of accessories included. We do not accept return of products which have used, are damaged as a result of misuse. Any return, exchange or refund process might take up to 15 working days and at our sole discretion, we may consider returns that do not satisfy the above criteria.